Contact and passenger details
Name, telephone number, email address, billing or service address and information provided when booking for yourself or another passenger.
Bookings, payments, communications and website use
Destiny Limousine Privacy Policy
What personal information Destiny Limousine may collect, why it is used, when it may be shared and how to make a privacy request. Destiny Limousine has been licensed and insured (BC PTB #71593, $10M liability) since 1999, is a member of the BC Limo Association, and is rated 4.6 stars from 50 Google reviews.
Last updated September 9, 2026
Who This Policy Covers
This Privacy Policy explains how Destiny Limousine Ltd may collect, use, disclose, retain and safeguard personal information when you use destinylimousine.ca, a mobile application, an account, a rate or booking tool, customer support or transportation services.
Destiny Limousine does not sell or rent personal information for third-party marketing. Information may be shared when needed to quote, book, operate and support transportation, process payments, maintain the website or comply with law.
Information we may collect
Contact, Trip, Account, Payment and Technical Data
Trip and service details
Pickup and destination, date and time, flight information, passenger and luggage counts, stops, vehicle choice, accessibility needs, child-seat requests and other instructions needed to quote or operate the trip.
Account and communication details
Login credentials, saved preferences, business-account information, support correspondence, call or text records, communication choices and reservation history when these features are used.
Payment and transaction details
Billing information, payment status, receipts and transaction records. Payment-card information may be collected or handled by a third-party payment processor rather than stored directly by Destiny Limousine.
Website, device and analytics data
IP address, browser and device details, referring pages, pages visited, approximate location derived from an IP address, cookies, analytics events and advertising measurement data.
Location information
Pickup and destination locations are required for a transportation quote or booking. Precise device location is used only when a website or app feature requests it and you permit that access through your device.
Why information is used
Bookings, Support, Safety and Business Operations
Quotes and reservations
Calculate rates, check availability, create and confirm bookings, match a vehicle to the trip and arrange pickups and drop-offs.
Trip operation
Share relevant instructions with dispatch, the assigned chauffeur or a qualified transportation provider, monitor flight timing and communicate about pickup.
Payments and records
Authorize and process charges, issue receipts, maintain transaction records, prevent fraud and resolve billing questions or disputes.
Customer support
Respond to inquiries, manage changes or cancellations, investigate service concerns and provide account or booking assistance.
Website and service improvement
Understand site performance, maintain security, troubleshoot problems, improve booking flows and measure the effectiveness of advertising.
Legal and safety purposes
Meet legal, insurance, accounting and regulatory requirements and protect passengers, chauffeurs, the company, vehicles and the public.
Limited disclosure
When Information May Be Shared
Chauffeurs and transportation providers
Contact, passenger and trip information may be given to the chauffeur, dispatcher, affiliate or qualified operator responsible for arranging or completing the reservation.
Payment, hosting and technology providers
Information may be processed by companies that provide payment processing, website hosting, communications, customer support, security, analytics or advertising measurement. They receive only the information reasonably needed for their role and are subject to their own legal and contractual obligations.
Legal requirements and protection
Information may be disclosed when required or permitted by law, court order, regulatory process, fraud prevention, insurance requirements or the protection of legal rights and safety.
Business transactions
If Destiny Limousine is involved in a merger, financing, reorganization or sale of all or part of the business, information may be transferred as part of that transaction, subject to applicable law.
Aggregated or de-identified information
Information that does not reasonably identify an individual may be used or shared for reporting, analysis and service improvement.
Website and communications
Cookies, Analytics, Advertising and SMS
Cookies and similar technologies
Destiny Limousine may use cookies, local storage, tags and similar technologies to maintain sessions, remember preferences, understand traffic, measure PageSpeed and website performance, improve booking tools, support security and measure advertising. Browser settings can block or delete cookies, although some functions may then work differently.
Analytics and advertising measurement
The website may use services such as Google Analytics, Google Ads measurement and Statcounter. These services may receive device, browser, page, referrer, IP-derived and interaction information according to their own privacy terms and available consent or browser controls.
Service messages
Destiny Limousine may send confirmations, receipts, reminders, chauffeur or pickup information and booking updates by email, telephone or text because these communications are needed to support a reservation.
SMS consent and marketing choices
When you opt in to text messages, frequency varies and message or data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent information is not shared with third parties for their marketing. You may also contact Destiny Limousine to change marketing preferences.
Handling and protection
Retention, Security and Processing Locations
Retention
Personal information is retained only as long as reasonably needed for transportation, customer support, business and transaction records, fraud prevention, disputes and legal, tax, insurance or regulatory obligations.
Safeguards
Reasonable administrative, technical and physical safeguards may be used to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Service providers outside B.C.
Some technology, payment, analytics or communication providers may process information outside British Columbia or Canada. Information processed elsewhere may be subject to the laws of that jurisdiction.
Your choices
Access, Correction, Consent and Account Requests
Access and correction
You may ask to access personal information Destiny Limousine holds about you or correct information that is inaccurate or incomplete, subject to identity verification and exceptions permitted by law.
Consent and deletion requests
Where processing depends on consent, you may withdraw consent subject to legal and service requirements. You may request account deactivation or deletion, although some records must be retained for legitimate business, legal, financial, insurance, fraud-prevention or dispute purposes.
Children and bookings for minors
A person under 18 may not create an account or book transportation without a parent or legal guardian. The adult arranging travel is responsible for providing consent and required passenger information.
External websites and independent services
Links, widgets, payment services and other external features operate under their own privacy policies. Destiny Limousine does not control their independent practices.
Policy Changes and Contact
This policy may be updated as services, technology or legal requirements change. The current version and update date will appear on this page. Send a privacy request to info@destinylimousine.ca, call 604-597-9040, or write to the Privacy Officer, Destiny Limousine Ltd, 8033 156A Street, Surrey, BC V4N 0X6.