Domestic airport transfers
Cancel at least 12 hours before pickup to avoid a cancellation charge. A cancellation received with less than 12 hours' notice may be charged in full.
Changes, cancellations and no-shows
Destiny Limousine Cancellation Policy
Clear notice periods for airport transfers, point-to-point rides, hourly charters, tours, Sprinter reservations and special-event packages. Destiny Limousine has been licensed and insured (BC PTB #71593, $10M liability) since 1999, is a member of the BC Limo Association, and is rated 4.6 stars from 50 Google reviews.
Last updated September 9, 2026
Before You Cancel or Change a Reservation
This policy applies unless your written quote or confirmation states different terms for a specific vehicle, date, route or event. The confirmed reservation is the final reference for that trip.
Standard notice periods
Cancellation Time Frames by Trip Type
No cancellation charge applies when the required notice is received, except for a deposit identified as non-refundable when the reservation was confirmed.
International airport transfers
Cancel at least 24 hours before pickup to avoid a cancellation charge. A cancellation received with less than 24 hours' notice may be charged in full.
Point-to-point transfers
More than 24 hours: no cancellation charge. From 12 to 24 hours: up to 50% of the trip value. Less than 12 hours: the full trip value.
Ordinary hourly charters
More than 24 hours: no cancellation charge. From 12 to 24 hours: up to 50% of the trip value. Less than 12 hours: the full trip value.
Sightseeing and special tours
More than 48 hours: no cancellation charge. From 24 to 48 hours: up to 50% of the trip value. Less than 24 hours: the full trip value.
Specialty vehicles and custom itineraries
If a specialty vehicle, multi-day itinerary or custom reservation has a different deadline, it will be stated in the written quote or confirmation. If no special deadline is stated, the applicable trip category on this page governs.
Weddings and graduations
More than 48 hours: no cancellation charge, although any stated non-refundable deposit remains non-refundable. From 24 to 48 hours: up to 50% of the trip value. Less than 24 hours: the full trip value.
Ordinary event packages
More than 24 hours: no cancellation charge, although any stated non-refundable deposit remains non-refundable. From 12 to 24 hours: up to 50% of the trip value. Less than 12 hours: the full trip value. Sightseeing and special tours remain subject to the separate 48-hour rule above.
Changes and missed pickups
What Happens After a Booking Is Confirmed
Trip changes
Request changes to the date, time, route, stops, passenger count or vehicle as early as possible and at least two hours before pickup. Changes are subject to availability and may change the price.
No-shows
If the chauffeur cannot locate the passenger after the included waiting period and reasonable contact attempts, the reservation may be treated as a no-show and charged in full.
Late or unavailable changes
If a requested change cannot be accommodated and the trip is cancelled inside the applicable cancellation window, the original booking terms and charges still apply.
Send complete information
How to Request a Cancellation or Change
- Identify the reservation.Provide the booking number, passenger name, pickup date and contact information used for the reservation.
- State the exact request.Tell us whether you are cancelling or changing the date, time, route, stop, passenger count or vehicle.
- Request written confirmation.A request is not complete until Destiny Limousine confirms whether the trip was changed, cancelled, repriced or subject to a charge.
Refunds, Safety and Booking-Specific Terms
When a refund is approved, it is returned through the original payment method where practical. Processing time after approval depends on the payment provider or card issuer. Destiny Limousine may end a trip without refund when passenger conduct creates a safety risk, damages the vehicle or violates applicable law. Review the Terms and Conditions for passenger responsibilities, waiting time, additional charges and vehicle rules.