Bookings, payments and passenger responsibilities
The conditions that apply when you request, confirm and use Destiny Limousine transportation in British Columbia. Destiny Limousine has been licensed and insured (BC PTB #71593, $10M liability) since 1999, is a member of the BC Limo Association, and is rated 4.6 stars from 50 Google reviews.
Last updated September 18, 2026
These Terms apply to Destiny Limousine Ltd website, telephone, email and app reservations. Your quote and confirmed reservation may contain additional terms for the selected vehicle, route, date or event. Those booking-specific conditions form part of the agreement and control if they conflict with a general term on this page.
Reservations and charges
A rate check or request does not guarantee availability. A reservation is confirmed only when Destiny Limousine issues a confirmation. The person booking is responsible for providing accurate passenger, contact, pickup, destination, flight, timing, luggage and vehicle information.
The confirmation shows the price based on the information available when the trip is booked. Applicable taxes, gratuity and fees are included or added as shown on the quote or confirmation.
By providing a payment method, the client authorizes charges for the confirmed reservation and any permitted additional amounts arising from requested changes, waiting, overtime, stops, parking, tolls, cleaning, damage or other items covered by these Terms.
Deposits and payment dates may vary by vehicle, package and event. A 25% deposit identified for a package is non-refundable. The confirmation states when the remaining balance is due.
Pickup through drop-off
Point-to-point, hourly and package bookings include 10 minutes after the scheduled pickup time. Additional waiting is charged at the confirmed vehicle's hourly rate, plus applicable taxes and gratuity, in 15-minute increments.
Meet-and-greet reservations include up to 45 minutes for domestic arrivals and 60 minutes for international arrivals. South Terminal and Abbotsford Airport arrivals include up to 20 minutes. The confirmation or airport instructions explain when waiting time begins.
Add pickups and drop-offs when booking. An unplanned same-city stop within 2 km and without waiting starts at $25 when it can be accommodated. Longer detours, added distance or waiting are priced according to the time and route change.
Hourly service begins at the scheduled pickup time or when use of the vehicle begins, whichever comes first, and continues until the final drop-off is complete. Approved overtime is billed in 15-minute increments after the confirmed minimum.
Client-requested changes to the itinerary require at least two hours' notice and remain subject to vehicle and chauffeur availability. Extra time cannot be guaranteed when another reservation follows. Flight-based pickup timing is adjusted automatically when the monitored arrival changes; contact us if your flight number, arrival airport or travel date changes.
Actual parking and tolls may be charged as stated in the quote or booking confirmation when not already included. No fuel surcharge applies to trips within Metro Vancouver or the Fraser Valley, or to transfers to and from Whistler. For other long-distance trips, an out-of-town fuel charge or fuel surcharge may apply when disclosed in the quote or booking confirmation. Any added charge must reflect the itinerary and the agreed booking terms.
Safety and vehicle care
Passengers must follow applicable law and reasonable chauffeur safety instructions. Destiny Limousine may refuse or end service without refund when conduct is illegal, abusive, unsafe, threatens a person or risks damage to the vehicle.
Alcohol consumption, smoking, vaping and illegal drug use are not allowed in Destiny Limousine vehicles. Open liquor is not permitted. A trip may be terminated without refund when these rules are violated. See the B.C. alcohol information page.
The client is responsible for damage, missing items and extraordinary cleaning caused by anyone in the group. Cleaning for spills, smoking, unsanitary debris or sickness may be charged up to $250. Smoking evidence carries a minimum $100 cleaning charge. Repair, replacement, labour and loss-of-use costs may be charged separately when applicable.
The group must not exceed the vehicle's legal capacity. Comfort and luggage needs may require a larger vehicle even when the passenger count fits. Child seats must be requested before travel and are subject to confirmation; parents or guardians remain responsible for supplying accurate child information and complying with applicable restraint requirements.
Food or non-alcoholic drinks may be restricted in some vehicles. The client is responsible for spills and cleaning. Passengers should check the vehicle at drop-off because Destiny Limousine is not responsible for property forgotten, lost or damaged in a vehicle, except where liability cannot legally be excluded.
Late-night bookings may require a return trip, hourly minimum or other conditions stated in the confirmation. Personal belongings cannot be stored in a vehicle between separate point-to-point trips unless this is confirmed in writing.
Operating conditions
Traffic, road closures, severe weather, flight disruption, mechanical problems, emergencies and other events outside reasonable control can affect timing or vehicle availability. Destiny Limousine may use a suitable substitute vehicle or qualified subcontracted operator when reasonably necessary to complete the service.
Trips are subject to applicable driver hours-of-service and safety requirements. A long or changed itinerary may require a second chauffeur, a rest period or a schedule adjustment, with additional cost disclosed when practical.
The person making the reservation is responsible for the conduct of the passengers and for loss, damage, cleaning costs, claims or penalties resulting from their negligence, fraud, intentional misconduct or violation of these Terms.
To the fullest extent permitted by law, Destiny Limousine is not responsible for indirect or consequential loss caused by a delay, interruption, substitution or event outside reasonable control. Nothing in these Terms removes a right or liability that cannot legally be excluded.
Website and legal terms
Users are responsible for protecting their login credentials and for activity through their account. Do not interfere with the website or app, attempt unauthorized access, introduce malicious code, submit false information or use any service for an unlawful purpose.
When you consent to text messages, Destiny Limousine may send reservation, billing and service updates. Message frequency varies and may reach 25 messages in a busy week. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent information is not shared with third parties for their marketing.
Destiny Limousine website content, branding and original materials may not be copied or resold without permission. External websites and services operate under their own terms and privacy practices.
These Terms may be updated prospectively. If one provision is unenforceable, the remaining provisions continue to apply. A failure to enforce one provision does not waive that provision or another right.
Unless mandatory law requires otherwise, these Terms are governed by the laws of British Columbia and applicable Canadian law.
Review the Cancellation Policy for notice periods, cancellation charges and no-shows. Review the Privacy Policy for information about booking data, payments, analytics, communications and privacy requests.
Cities We Serve in Metro Vancouver & the Fraser Valley