Liability: Neither the client nor any passenger shall use the vehicle for any activity that is illegal or prohibited under any applicable law, rule or regulation. The client shall be liable for any damages to the vehicle caused by any of its passengers. Further, the client shall indemnify, defend and hold harmless Destiny Limousine LTD, its management company and their respective employees from and against any and all such losses, damages and claims that are the result of the negligence, fraud or intentional misconduct of the client or its passengers. Subject to foregoing, Destiny Limousine LTD shall have no liability whatsoever for any samples, displays, property or personal effects left in the vehicle by the client or the passengers.
Additional Charges: The client is responsible for paying the final bill including any additional time charges, cleaning fee and/or damages.
Damages: The client is responsible for any damage done to the vehicle by any passenger as a result of this contract. If the damages result in the trip being terminated, the group will still be responsible for the minimum rental period per this contract.
Services: Destiny Limousine LTD shall not be liable for circumstances beyond its control including but not limited to weather, road conditions, extreme weather temperatures, and breakdowns; should the need arise we reserve the right to subcontract and/or substitute vehicles, in order to help ensure that we are able to provide service to this group.
Should there be any issues that affect the client in any way Destiny Limousine LTD reserves the sole right to determine what if any recompense as well as the manner of said recompense to the client or affected party. Destiny Limousine LTD considers its reputation as well as the perspective of its clients in every decision it makes and strives to satisfy every client's considerations.
Times & Billing: Although you may be able to make slight adjustments to your start and end times we cannot guarantee your vehicle will be available. Additional time will be allowed if not in conflict with another reservation, it is best to arrange possible additional time prior to your reservation. All charges are computed from the time of the scheduled pick-up time or when you begin using the vehicle, whichever is first, until the drop-off is complete. Additional time will be billed at the above listed hourly rate in 15-minute increments over the required minimum number of hours listed. An additional $25 shuttle fee will be applied, if a get-away car is to be used for multiple pickups and/or stops.
Hours of Service: BC regBC regulations restrict the number of hours a chauffeur can be on duty up to 12 hours per day. Of those 12 hours, no more than 10 hours can spend actively driving. Should this occur a second chauffeur will be required and additional cost may be incurred? In this event speak with your service representative about your options.
Fuel Surcharge: Destiny Limousine LTD builds an estimated amount of fuel into all local reservations; out of town trips will incur an additional fuel charge. Due to the risk of unpredictably high fuel prices we reserve the right to implement a fuel surcharge for all clients (local or out of town).
Vehicle Cleanliness is the responsibility of the group. A cleaning fee of up to $250 may be assessed for trash, unsanitary debris, regurgitation and/or spills left in the vehicle. Additional fees could be invoiced to correct damages and sanitation standards. ANY PHYSICAL DAMAGE done by the group will result in an additional assessment for repair, replacement, parts & labor. Broken or missing glasses will be charged at $10 each.
No Smoking: Smoking in a commercial vehicle is illegal and is not allowed in any of our vehicles. Please make sure all of your guests are aware of this policy. Any signs of smoking in the vehicle will result in a minimum mandatory $100 cleaning fee. If any signs of smoking are detected the chauffeur reserves the right to immediately terminate the trip, with no refund of monies.
Beverages/Snacks: You may bring your own soft drinks and snacks but you will be responsible for any spill. It is illegal to have open liquor in limo passenger compartment and you are liable for liquor to be confiscated and fined.
Entertainment Systems: Many oMany of our vehicles are equipped with entertainment systems including iPod hook ups, CD and DVD players. Destiny Limousine LTD cannot guarantee compatibility with users' person iPods, MP3 players, homemade CDs or DVDs. Refunds will not be issued should they not work or not be compatible. It is suggested that should a particular system be requested, that a tour of the vehicle be set up to ensure compatibility.
Classic Car Rental: It mu It must be recognized that classic motorcars are very valuable antique vehicles. Because of this, Destiny Limousine LTD does not allow any food in the vehicle and allows limited beverages to be consumed in the vehicle. You may have champagne, white wine and/or clear liquids. The vehicle is equipped with champagne glasses and has a champagne bucket but we do NOT provide champagne or any liquor. Champagne bottles must be opened outside the vehicle so that no corks are popped in the vehicle for safety purposes. We reserve the right to either substitute a vehicle(s) due to weather conditions, mechanical breakdown or other event(s) that may prohibit us from provision of that vehicle(s). In the case of using a different vehicle the rules for beverages in the car may be different based on that vehicle and/or company.
Safety: The grThe group will respect the chauffeur's judgment regarding safety of the passengers and vehicle. The chauffeur reserves the right to terminate the trip at any time, with no refund of monies. Destiny Limousine LTD does not provide child safety seats. Parents and guardians of children traveling in Destiny Limousine LTD vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws.
Personal Items: Destiny Limousine LTD assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
Passenger Count & Comfort: The stated capacity of a vehicle is based on the manufactures recommendations and or is based on sixteen inches per seat; we recommend that groups consider additional space for comfort purposes.
Rates & Billing: All Rates are subject to change after trip completion to include actual tolls, parking fees, additional stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for then in .15 min increments thereafter. Destiny Limousine rates are billed including applicable fees, taxes and a 10-15% Gratuity.
Wait Times: Destiny Limousine offer 10 minutes of free waiting time for point to point transfers. After that Wait time is charged at the hourly rate for your vehicle plus taxes and tip in 15 minute increments.
Nightclub Transfers: All transfers trips from the nightclubs after 10:00 pm must have booked a returned trip. One way trip from the bar after 11pm will be requiringminimum two hour booking. You can’t leave any belongings in the limo on point to point trips.
Cancellation Policy: Cancellations are accepted by email or fax 604-597-9047 only. If you fail to cancel before the time frames detailed below you will be charged in full for the order. 25% deposit on packages is nonrefundable.
✅ Domestic Airport Transfers: Minimum 12 hours prior to pick up time. No charge, if more than 12 hour notice is given.
✅ International Airport Transfers: Minimum 24 hours prior to pick up time. No charge, if more than 24 hour notice is given.
✅ Hourly Charters & Specials Tours: Needs minimum of 72 hours notice prior to pick up time. If you cancel between 24-72 hours remaining then we will charge 50% of the trip value. Less than 24 Hrs. full amount will be charged on your credit card. No charge, if more than 72 hour notice is given but any deposit paid is nonrefundable.
✅ Point to Point transfers: Need minimum of 24 hours prior to pick up time. If you cancel your trip between 12-24 hours then 50% of the trip value will be charged. Less than 12 Hrs. full amount will be charged on your credit card. No charge, if more than 24 hour notice is given.
✅ Cancelations for any packages are required minimum one month notice. If cancelled between 2 to 4 week We will charge 50% of the trip value and less than 2 week full amount need to be paid for less than two week notice. No charge, if more than 30 days notice is given but any deposit paid is nonrefundable.
Change Policy: We require all changes be received by phone or email minimum 2 hours prior to pick up time and are subject to availability. If a change cannot be accommodated and trip need to canceled then you will be charged in full for the order.
Termination of any trip: Destiny Limousine LTD reserves the right to terminate any trip without refund if the driver or dispatcher on duty feels that the client and/or party is Violating BC GOVT "No Drinking Liquor Policy" or putting the driver or vehicle in danger of injury.